SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hairdryer came, well-packed :) like the functions. Powerful. Brushes seem large .. the one that is smaller, consists only of hard villi, bigger which is mixed with plastic villi. Everything turns and looks quite dignified.
Very comfortable hairdryer! I was looking for a smaller diameter, because the hair is thin, the length to the chin, but buying this was not mistaken, it seems to me now that the hairdryer of a smaller diameter would confuse the hair. Despite the fact that it seems large, very comfortable and light in the hand! Previously used the usual hairdryer very rarely not for styling, but just to dry the hair, and now I regret that I did not buy this hair dryer before! Just super! Very satisfied with the purchase!!!
Thank you very much. Everything works, turns, dries, changes. Large nozzle with coating, small No. Delivery fast was a surprise, very glad, on the eve of my birthday 11.11. Thank you store
The order is satisfied. Everything works, there is a cold air mode.
The titles are bigger than the picture. Shipping fast. There was no problem. Thank you.
Compliment for this store. Neatly packed everything came perfectly. I recommend this store and I give ⭐⭐⭐⭐⭐
I have Rowena CF9522 and CF9250 and this one is far better them both. It is both stronger and grips the hair much better. It is amazing. thank you very much.
Received fast. There are 2 modes: cold, heat, in the cold, does not twist. Plus: light. Cons: short cord, simple option.
It came fast, which is very happy. The packaging is ok, bought this hairdryer, because before was Rowena, which is many times more expensive.
Delivery fast, hairdryer good, previous, also bought from this store used 4 years, stopped spinning in one way, so this thing is necessary, hope to serve me long, in hand convenient, brushes large, cord spinning, recommend everyone to buy