SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Very satisfied with the results. Thank you.
Great brush, it's very big, but it's exactly like in the pictures
Thank you, class, I recommend
Dryer Works, is the most important, is large, but not hard Switch little inconvenient, besides bottoming degree no different to anything from Supreme Middle is OK Generally recommend
Delivery fully tracked. A device that can dry hair, straightens them, sets the volume, and not much damage them!-this is the dream of any girl, and the dream is feasible! The name of this dream brush is a hairdryer. The brush is located in a not very large cardboard box, on the front side of which you can see a realistic image of the goods, as well as a small description in several languages and what is included in the package. The hairbrush is made of durable and strong plastic, without extraneous, unpleasant smell. Made of very durable plastic, absolutely not heavy! The color is very beautiful pink, straight for us girls! The base of the handle has a switch relay when turning the wheel, the brush is turned on and the temperature is adjusted, and there are four modes of operation, which are indicated by words that are also applied on the body: off-off, low-weak warm air flow middle-medium, middle-medium, high-hot air.
Excellent hairdryer brush. Arrived in full configuration. Fully corresponds to the description, correct. Such a brush is very convenient and quickly to make volume. Assembly quality, does not smell.
What a cool thing! I really liked the hairdryer, lifts the hair and increases the volume, an excellent gadget for fine hair. Dries very quickly, slopes, I use it also for warming masks and hair oils. Delivery is tracked completely, packing is good. Thank you!
Super love it! Very convenient to use and fast coz it’s hot! HIGHLY RECOMMENDED!
Loved the brush it heats up very well, besides leaving the hair well brushed like when we to caballero, it is wonderful, very easy to use, the input plug came to the input of Brasil, will not need buy adapter. I am passionate about the product. A remark the product is 220 W, had no problem with it because own making in my bathroom this voltage. highly recommend the store that quickly sent the brush.
Omg!!! The best all in one hair dryer and straightener. Fast shipping
Very fast shipping and cool brush!
Really nice!
Good product
It's better than I expected!
Fast shipment!! Good product and store
Works perfect
good!