SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in less than 1 week, well sealed and in good condition, I am impressed by the quality of the iron, for curls and for smoothing is spectacular. I recommend this product and store
I love heating quickly according to the photo I highly recommend. Fast shipping
Excellent quality and arrived very fast.
Came, everything works! did not like that not in the box, because I was on a gift, was packed in a package, and so everything is OK.
My wife really liked it. Norms. Work, I recommend.
1er purchase of a straightener on the internet (usually purchase in store) and I'm not disappointed for now. Received in 1 month, heats up quickly, from 140 to 230 °. Just small flat it has no stop buttons so forced to remove the plug and to change the temperature is an inside of the straightener as you can see on my photos. But frankly for this price, I close my eyes. Now you have to see the life of this straightener lol.
Rectifier is good, heats up in seconds, straightens well
Excellent iron, light, hair does not burn, T heating enough to straighten the strands, purchase satisfied, store the same, recommend, delivery about two weeks, came without box, but wrapped in a navel, got safe and sound.
The switch button is inside the iron. it warms well. Tightly closed. in the hands to keep comfortable.
Received quickly. Compliant product.
Like the product and arrived before time
Package protected so the product arrived in good condition. Works well
The straightener came without a box. Packed just in a puffy bag. In the work, checked-everything works so far. Heated to 230 degrees.
The parcel came. Was without cardboard packaging, but everything works, I'm happy with everything. The store is very responsive and quickly reacts. I recommend
Excellent, good product and arrived very quickly.
Super fast shipping!!! All right, the temperature is regulated by the button. I am satisfied with it.
The goods are satisfied. Came in 20 days. Quickly heats up, long cord, 4 kinds of temperature, which adjusts one button.
Very high-quality product!!!!!! Hair straightener of excellent quality. The heating element is made of infrared lamps. There is a power controller, thick reliable wire, warranty card and instruction. In the hand, the device lies perfectly. To the touch is a weighty, strong, reliable. Came in a normal bag with a puffy. Thanks to the store. Thank you for the quality product.
good quality with 4 hot functions 140-170-200-230 degree
The iron is wonderful. Quite a decent budget option. Convenient, easy, cope with its tasks. 5 stars give an advance for honesty.