SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The thread comes with the perfect length. The hair is noted to be synthetic, it's not natural but it's very fun and the color is vibrant. Shiny cheeky, but mixing with your hair looks pretty the same. I'm going to try to take away shine with softness and dry shampoo. I think it's ideal for playing with kids because it's very easy to put. Good length, my hair is very long and I had to cut it to match.
They're very pretty, more though it would be great that They had clips to adjust to the hair.
I bought the hair and they are very beautiful and covers the photo color, maybe slightly more clear. Very natural, are a little fine then board
Very nice thank you store good day
Ok
I love, very good quality
Great hair. Soft and light. Highly recommended
Good, I like it, as in photo.
Great. Very happy.
Love them
You are beautiful, but you needed custom long hair.
It has waves it looks very good
The color is 7,3 in hair looks very cute. Thank you very reliable store. Hair must have videos and it looks totally natural
like in the photo
the product is of very good quality and exactly as described. i am very satisfied and reccomend this store and the product very much. the seller also added these lovely tatoos to the package, free of charge. thank you!!
love love love! i purchase the clips and sew them in myself and remove the elastic. awesome
lindos e chegou ate antes
muy bueno llegó en muy buenas condiciones a pesar q SE están demorando demasiados las entregas de los productos
I didn't.
Beautiful loved, hair super soft very like human hair
S Uper nice I love it
Good quality, the exact color to see how it looks. Thanks for the gift.
I'm happy with my order
Hair is ordinary, recommend ordering two pairs! You can dress somewhere on the way out.
perfect