SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft, fluffy, magnetize well.
Is OK cool eyelashes
Very satisfied, thank you to the store, easier using special tweezers. Recommend store
Super eyelashes :) Recommend ordering the tweezers.
Looks good quality, came in a bubble envelope.
Very satisfied. All super
Eyelashes size, magnets strong
The product corresponds to the description. Eyelashes super :) very satisfied, I order not for the first time.
Nice! I like everything :) would buy more, how easy to wear them, it just super
Really great and looks a bit more natural than other fake lashes. I was able to put it well by cutting the bottom part into 3 parts. Note also that my eyesight is not good but I was still able to put it without my eyeglasses after practising for a few times. It's really hard at the start but you'll soon get the hang of it. Just practice. I can highly recommend this product and I will order another pair.
They were so well packed, they’re the same as the picture. They all arrived with they’re own instruction inside every box.
The price is cheaper than other stores. Magnets Are strong, the lashes look natural. Have the same thickness as my eyelashes. It does not fall off, that is important. Excellent low-cost alternative to glueing and can be removed at any time, once become uncomfortable. I do not feel them in front of occasion. Thank you and recommend store!!!
The parcel arrived. Track. Get a good package. The lashes are gorgeous!
I haven't tried them yet but they look good. Thank you store :)
Order come quickly. Beautiful packaging, in a silver magnetized box. Is compete, length suitable, looks good.
Very high-quality, fine work, the packaging is beautiful, the lashes are magnetized, it is convenient to store! I can buy as a gift for a mother-singer, she now has the glue type!
top quality! nice magnetic false lashes, very Easy to wear (easier than lashes with glue) fast delivery!
I now love magnetic eyelashes - much easier once you’ve practised. These are nice quality for the price, will keep using these! Comes in a nice container. Also, I always cut the bottom lash in half as it makes it much easier to apply for me. Came to UK in 2 weeks.
The lashes are cool, soft and fluffy, look like extended. I can wear them easily even the 1st time. Looks natural
Is as nearly perfect, only need to learn how to use them