SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything arrived by the time frame said. :)
Correct delivery time. Well packaged. Compliant product.
product as described, perfectly wrapped and no damages. still have to try on
These work! So great!
Very good, as the description and works very well, will buy more for sure
Everything is perfect. The store always sends me my products on the same day of purchase, well-packed, in perfect condition. Thank you very much store!
My eyelashes are here! Love this store, answered me quickly and sent the parcel the next day. I was so curious, that I quickly ordered in this store! It works really well, I don't need the glue anymore, how wonderful! You paint a line, you expect it to dry very well and paste perfectly! I recommend you and this store 100%. Now I'm going to buy different eyelash models!
Paint and let it dry
While to the eyes did not attach, on the hand checked the magnets are held, you only need to shake the bubble well
Everything arrived exactly as described. Arrived quickly as well.
The product came right, still not tested, recommend the store!
Perfect. They arrived in no time.
absolutely LOVE these!!
super fast shipping, I haven't tried yet hope it works thanks
very very good. shake eyeliner well to distribute magnetic particles evenly. easy to apply
love love love these wish there were a bit more magnets on them I had to cut one of them off because people eyes are not that big but it's good and now the eyeliner drys down a little flakey but its good give it a try. shipping was really fast too
looks great shipped on time. lashes are beautiful
These work very well. It’s pretty much easy to do. The first try I didn’t let the liner dry enough so I made a mess. The second try I let it dry about 5 minutes and worked much better. The eyelashes, though, were too long for my taste, but for a party with heavy makeup, I bet look perfect.
I got this super fast! I can’t wait to try it! Everything looks fantastic!
It's smaller than I thought, but it's just that it performs its function.