SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're the same as in the pictures, very soft. They look good.
Big and soft ☁️, big advantage is it can tolerate high washing temperature (60 degrees of Celsius).
Excellent washcloth-washcloth at a good price! Microfiber material. There is no smell, which is also a plus look beautiful effect, you can completely wash off the makeup, only it, with the help of simple water is not different from any expensive Korean brand, in my opinion♀❤The size turned out to be large, which is also convenient. Thanks to the store, satisfied with the product!
Regarding the wash makeup is comparable with original Glove. It can Machine wash :) for the price is 10/10.
Recommend!!!!
All right. All right. Very soft
Love it, I've tried these a few months ago and they work even with smudge-proof makeup. They are very gentle with the skin and can be washed in the washing machine
this makeup cloth pad is as described and it was larger than i thought. it is very soft so it will be gently on the skin.
Interesting way to remove makeup. I like it, but persistent cosmetics still need to be additionally washed with foams and so on.
Very large sponge :) made qualitatively :) beautiful :)
Really works! Zmywa backing, ink, pressed powder, crayon eye-without any detergent. Sheer, warm water. After use is pretty dirty and bałam like will be with her cleaning, but dregs makeup sponge disappear after washing ordinary soap or gel facial cleanser. Sponge is quite large, soft, no bad smell. Drought it after each use, though and so I am afraid of sterility after a dozen use.
Packed in a sealed packaging. The cleansing puff is soft and quite thick. Seems to work nicely.
It's good material.. Recommended
thank you store. recived yesterday evening. collected from a parcel center. all according to my order. this is my second order. it's great quality. very recommended. seller is kind shipped this order for me as gift to family in other country. thank you.
Nice material, works perfect, you don't need anything except water
Happened before time super once again
All as in the photo, the pad is very soft, I will use it for the purpose :)
It's super soft and the size is perfect to clean the whole face! Love it
It's big it's soft
It's larger than I thought, which is great. Super soft and pleasant material. All great I'll update if it works
Excellent pad for removing makeup! Packed well, decent and neat! Itself is big! Tested immediately! Moistened in warm water, without any means washed off the makeup, even from the eyes: shadows, eyeliner, pencil and mascara! When you wash off the makeup from the eyes do not rub, the eye will hurt! Soak in warm water, close your eyes, apply to the closed eye our thing, wait for a while, that everything itself is removed and washed! So perfectly removes everything, if necessary repeat. Then I rubbed my face with a cotton pad with tonic, it remained a little dirty, so you need to wipe your face further. I will use further and test with pleasure!!! I recommend both the store and the sponge! Thank you very much!!!
All OK backpack not spodziewałam up with it will be such large
Soft, smooth, excellent for cleaning makeup, super recommend the product and the store
Pad has no problem removes makeup.
Ordered 13.11 for PL dotarło 6.12. No opportunity śledzenia-przesyłka all the time in the status "ready to send". After contact store dowiedziałam up that the parcel is on the way. Product Super! Zaskoczyła me its size, sponge is really big. Użyłam its only with water and really zmyla makeup (not I paint the somehow tight, but poradziła wearing ink cartridge for eyelash). Sufficed use a little soap and sponge for newly pure. Really recommend