All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. In the case where the cancellation is done after 12 hours and it is still possible to recall back, there will be a cancellation fee of US$9.95 or the shipping cost incurred which ever is higher.
Your satisfaction is our #1 priority. We want you to shop with confidence. Our highest priority is to make you happy, so everyone who shops on matnahanquoc.net receives the following guarantees:
We do not issue the refund if: