SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of matnahanquoc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good. The photo. Ordered 22 Sept received 22 nov.
Like normal brush, is actually not tried
The second time, all super
All the photos and description of the site. The parcel was carefully packed. Shipping time (about two months before Moscow). The Administration was monitored only to border RF. Seller recommend.
Le procur deja nu superfine data
All together. Goods come as the picture. But not happy with that for a long time to deliver the goods
Good hand came for 1-1.5 weeks
Thank you all come
Very simple, shipping 1, 5 months
Going For more than two months. Product description. Would be pretty big, if it's faster. The Russia not monitored, status of the перевёлся on "custom made" before the receipt of goods. It made a little nervous and write. Seller assured that all right and we still wait.
All the rules)
Brush in excellent condition. Recommend!
Not a bad hand. Really went to Moscow for two months.
Different brushes
Everything is fine! Battery is not included)))
Accurate description, the Russia not tracked. Weeks 4-5 passed. In fact not tried
Brush the whole! Ordered 24.09.18 came 14.11.18
All OK, were about 1 months Vladimir area,
All good brushes come. Wife happy. A nice change))
Thank You Very Much! Happy!
хорошие, удобные, в меру жесткие, в работе не подводят
Товар шёл ну очень долго,два месяца((( Но! качество- хорошее))))) Рекомендую
Доставка быстрая, упаковка хорошая. Довольны очень! А ещё вернули 4-5% от покупки (7% это обман), через систему кэшбэк! Вот ссылка bit.Ly/simple112 экономия с каждой покупки. Ссылку можете отсканировать с QR-кода. Delivery fast, packaging good. Quality is super, very satisfied! And even returned 4-5% of the purchase through a cashback, here's the link bit.Ly/simple112 savings with every purchas.
Кисточки в хорошим качестве , продавца совету
Ordered 29.09 10.11 parcel arrived. All great! Thank You Very Much!